Switching collector
Switching textile collector, without the service gap
Charities rarely switch because of one bad week. They switch because the same problems keep coming back. And because nobody can show them the evidence.
Charities call us for the same reasons, again and again: collections missed, then missed again; payments that shrink without explanation; emails that take a week to answer; monthly figures too thin to reconcile; and a board asking where the material actually goes, with no good answer to give. None of this is bad luck. The TRA warned in April 2024 that the sector faces an unprecedented financial crisis, with collectors running near capacity. And when a collector is stretched, service slips first and reporting slips second.
The switching promise
How the handover works
- No service gap
- Your Sait collections start before the old arrangement ends, planned around your notice period. Stockrooms never wait on a handover.
- Parallel running
- Run both services side by side until you’re sure. Compare the tickets, the response times and the reporting. Then decide.
- Your data from day one
- The portal is live from your first collection: every visit, weight and outcome, recorded and visible to your whole team.
- Notice-period guidance
- We’ve worked through plenty of handovers and will help you map the dates so the two services line up: no overlap you pay twice for, no gap your shops feel.
Objections, answered
What you might worry about, and what actually happens
“Switching will disrupt the shops.”
Each shop’s collection plan is agreed before the first visit, and the old service keeps running until ours has proved itself. What the shops notice is a van that turns up on time, not a transition.
“We’ll lose track of weights during the handover.”
Every Sait visit is in your portal from the very first collection: date, shop, weight, outcome. The handover ends up the best-documented period your textile contract has ever had.
“The opening rate will fade after a few months.”
Rates are agreed in writing before the first collection. And the rate is never a mystery: if you want it looked at, raise it with your named contact. You’ll get a straight answer, not a quietly smaller cheque.
“Getting out of our current arrangement is a hassle.”
Usually it’s just a notice letter. We’ll help you work out the dates, and our compliance documentation is ready before your trustees think to ask for it.
Start with the review, not the notice letter
A collections review costs you one conversation: your shops, your current arrangement, and what a Sait round would look like beside it. Then decide with the evidence in front of you.