The process
How our charity textile collections work
Four steps, no mystery. Each one leaves a record you can check. And that’s the point.
From collection day to your portal
The four steps
Planned around your shops
Our transport manager plans collections for each shop individually, agreed with your team through your named contact. One high-street shop or a whole estate, the van comes when your shops need it. So stockrooms get cleared before they overflow, not by surprise.
Recorded at your door, receipt in hand
If your shops weigh their bags, we pay on those weights. If not, our driver records an agreed weight for the load with your team, there and then. It goes straight into the driver’s handheld, which works out exactly what your shop is owed. Your shop gets a receipt on the spot, and payment is made the same day, at the collection. There’s no second weighing you never see.
Paid per kilo
Your rate is agreed in writing before the first collection, and payment is made on the day, at the collection, against the ticket. Not weeks later, against a number nobody at the shop recognises. And if you want to talk about the rate, raise it with your named contact.
Recorded in your portal
The visit goes into your portal: date, shop, weight, outcome. It rolls up into tonnage charts and shop-level tables your finance team can check. Head office sees every shop on one screen.
And when it doesn’t go to plan
Recorded honestly, in the same colours everywhere
No collector runs a perfect round forever. Us included. The difference is that our exceptions are labelled, coloured and shown to you. Same language in your portal, in our reports and on this page.
Full collection
The everyday outcome: the whole load collected and recorded, with the weight on the ticket and in your portal the same day.
Partial collection
If a van fills up or access is tight, we take what we safely can and record the visit as partial. Not quietly rounded up to a full one.
Missed visit
A failed visit is logged as a miss and we come back the next working day. The return is recorded against the original miss. So the ledger shows both the slip and the fix.
Shop-side
A closed shop or nothing to collect is recorded as shop-side. Visible, dated and kept separate. So your service figures show what actually happened, and where.
After the van leaves
Sorted, graded, given a second life
Collected stock comes back to our Kent facility. There it’s sorted by hand onto rails and graded: reusable clothing first, then recycling grades for what can’t be worn again. Careful handling is what keeps the value in your donations. And it’s why the rate on your ticket holds up.
Every step above leaves a record. Go and read one.
The portal demo runs on fictional data. So you can look round every screen (tonnage, calendar, shop map) before you get in touch.